What are the 5 phases of sustainable organisational change?

The 5 phases of the PONTE Framework describe a structured path for supporting organisational change that can last over time.

• Prepare the ground: create the conditions for change by listening to people and understanding expectations, fears and constraints before the work begins.
• Observe without judging: gather information from the organisational context, distinguishing between the explicit problem and the underlying dynamics that influence it.
• Name the unspoken: bring to light tensions, difficulties or things left unsaid that affect collaboration and results, and turn them into something to work on.
• Test in practice: experiment with new behaviours and ways of working in real situations, with concrete, gradual steps.
• Extend and consolidate: make change more stable over time by transferring skills, strengthening practices and setting up internal ways to keep on top of the change.