Disorientated Team

When you can still do your job, but find it harder to see the point of it

Signs to watch for

  • Important parts of the process have been automated.
  • People work mainly on exceptions, checks or supervision.
  • The link between daily activities and the final result is less clear.
  • Questions emerge, explicit or implicit, about the value of their own contribution.

This is the profile in which automation has gradually reduced how much people can see of the process, and may open a real question of professional identity.

The biggest challenge to face

Finding meaning in its own contribution again before AI is seen as yet another loss of value.

Possible paths

History does not determine the future, but it can influence the way a team faces a new challenge. Try to notice these possible developments along the path ‘Explore how the team reads the present’.

Team Behind the Door →

If the loss of meaning increases confusion and makes the direction less clear, the team may withdraw and see AI as something to keep its distance from.

Breathless Team: torn muscle →

If tiredness and new demands for adaptation are added to the loss of meaning, the team may come to feel it no longer has enough resources to face this transformation too.

Where to focus right away

Rebuild the whole process. Help the team see where its work contributes to the result.

Give back real responsibility. Find room for people’s experience and judgement to have a concrete impact.

Put meaning before AI. First clarify which contribution is to be preserved and developed; then explore how AI can support it.

A question to bring to the team

Where do we feel our contribution still really makes a difference?

This is not a diagnosis. It is one possible lens through which to look at your team. A team may recognise itself in more than one profile.

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